The information we collect depends upon how you interact with our Website, booking platform, and customer support services.
We may collect personal information directly from you, automatically through your use of our services, from travel suppliers, payment providers, and other lawful sources.
Information You Provide Directly
When you search for flights, make a reservation, contact customer support, subscribe to communications, or otherwise interact with FlightsMojo, we may collect information including:
- Full legal name;
- Date of birth;
- Gender where required for booking purposes;
- Nationality;
- Passport information;
- Government-issued identification details where required;
- Email address;
- Telephone number;
- Billing address;
- Travel preferences;
- Frequent flyer information;
- Emergency contact information;
- Special assistance requests;
- Information provided during customer support interactions.
Certain airlines, government authorities, and airport operators require specific passenger information before travel. FlightsMojo may collect and transmit such information where necessary to facilitate travel arrangements and comply with supplier requirements.
Payment Information
When a booking is made, payment information may be collected and processed through secure third-party payment providers.
Depending on the payment method used, information processed may include:
- Cardholder name;
- Payment card details;
- Billing information;
- Transaction references;
- Authorization information;
- Fraud screening information.
FlightsMojo generally does not store complete payment card information and relies on secure payment service providers to process transactions.
Communications Information
When you communicate with FlightsMojo by email, telephone, live chat, social media, or other communication channels, we may retain records of those communications.
This may include:
- Customer support inquiries;
- Complaint correspondence;
- Booking assistance requests;
- Feedback submissions;
- Survey responses;
- Email correspondence;
- Chat transcripts;
- Telephone recordings where permitted by law.
These records help us provide support, improve our services, resolve disputes, and comply with legal obligations.
