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• Airline fare rules always take priority over general policy — always check what applies to your specific ticket.
• Most discounted tickets are non-refundable; always confirm this before booking if refund flexibility matters to you.
• The 24-hour window is not guaranteed on every route or ticket type.
• Service fees are separate from airline penalties, and both may apply together.
• You will always see the final total before confirming a cancellation, refund, or date change.

Refunds and future travel credits are governed first by the airline's own fare rules, not by FlightsMojo. Some tickets are fully refundable, some are partially refundable, and many — particularly discounted fares — are non-refundable altogether. Before you request a cancellation, check the fare conditions shown at the time of booking, since these determine what you're eligible for.

A refund request will only be processed if all of the following are true:

• The airline's fare rules permit cancellation and refund for that specific ticket.
• FlightsMojo has received and accepted your cancellation request before the flight's scheduled departure.
• You did not miss your flight. A "no-show" means you did not check in or board despite holding a valid ticket — most airlines do not offer any refund waiver in this case, regardless of the reason for missing the flight.
• FlightsMojo is able to secure the necessary waiver or approval from the airline to process the cancellation.

If any of these conditions aren't met, the ticket may remain non-refundable even if you submit a cancellation request.

Once approved, refunds are typically credited back to your original payment method; the airline determines the processing timeline, and it can range from a few business days to several weeks depending on the fare type and payment method used.

Many tickets can be cancelled for a refund within 24 hours of booking, subject to the airline's policy. A service fee applies for cancellations made in this window; the applicable fee is shown before you confirm your cancellation request.

This 24-hour window does not apply to all routes — some origins are excluded by airline policy. Once a ticket has been issued, it becomes subject to the airline's standard fare rules, and some tickets are non-refundable and non-changeable from the moment of booking, with no waivers available.

Beyond the 24-hour window, cancellation options generally fall into two categories, depending on the airline's fare rules and the option you choose:

• Future Travel Credit — the ticket value, minus any applicable airline penalty and service fee, is issued as credit toward a future booking.
• Refund — where the fare rules allow it, the ticket value (minus the airline penalty and service fee) is refunded to your original payment method.

Airline-imposed cancellation penalties apply in both cases and vary by airline, cabin class, and route. These are separate from FlightsMojo's service fee and are set entirely by the airline.

If you need to change your travel date rather than cancel, a change (exchange) request is subject to:

• The airline's fare rules for date changes on that specific ticket.
• Any fare difference between your original ticket and the new flight.
• A FlightsMojo service fee, which varies depending on how close the request is to your new travel date — requests made closer to departure are typically charged a higher fee than those made well in advance.

Not all tickets permit date changes. Where changes are not allowed under the fare rules, the ticket cannot be modified regardless of timing.

FlightsMojo charges a service fee for processing cancellations, refunds, and date changes. This fee is separate from, and in addition to, any penalty or fee charged by the airline itself. Government-imposed taxes and fees are also subject to change and are collected separately.

In every case, you will only be charged the final total amount shown to you before you confirm the request — there are no undisclosed charges added afterward.

All service fees are non-refundable once the request has been processed, and are subject to change without prior notice.

Certain situations require additional documentation and are handled on a request basis, subject to the airline's review and approval. These include:

• Passenger Name Correction — required when the name on the ticket does not match the passenger's passport or other government-issued ID.
• Baggage-Related Issues — requires all original receipts and baggage tags to be retained and submitted.
• No-Show — requires documentation explaining why you were unable to make your scheduled departure.
• Denied Boarding — requires documentation explaining why boarding was denied for your scheduled departure.
• Duplicate Booking — requires copies of all tickets showing the same itinerary booked with FlightsMojo, in order to process a refund.

Each of these requests is reviewed individually and approval is not guaranteed — the airline's fare rules and internal policies determine the final outcome, not FlightsMojo alone.

All cancellation and refund requests must be submitted through FlightsMojo's official support channels. Call +1 929-349-3635 or contact us through the app, and our team will confirm your ticket's eligibility, walk you through the applicable fees, and process the request on your behalf. Requests sent through unofficial channels may not be processed.